FREQUENTLY ASKED QUESTIONS

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

For monogrammed and personalized gifts and apparel, expect to have your order in 2 weeks.  Non-personalized products should be delivered in 1 week.

We are a home-based business so we can not stock every item listed on our website.  When you place your order, we purchase the items from our vendor within 2-3 business days.  Then we receive the items within 1-3 business days (that is week 1).  Your order is then designed and moved to production within 1-2 business days and then shipping takes 2-5 days (that is week 2).

 

HOW MUCH IS SHIPPING?

We use USPS calculated shipping at a reduced rate and unlike may online stores, we pass that discount on to you!  For orders $100 and up, we pay the shipping for you as our way of saying, "Thank You!"

 

CAN I RETURN A MONOGRAMMED OR PERSONALIZED ITEM?

No, once an item has been personalized, it is no longer eligible for return.  However, if the item is defective or incorrect, please contact us as soon as you receive your order and we will be happy to assist you. 

 

DO YOU OFFER BULK DISCOUNTS?

Yes! If you are ordering 6 or more of the same item, please email us for a quote!

WHAT IS THE CORRECT ORDER OF A MONOGRAM?

  • Ladies monogram is displayed as:
    • First Name Initial
    • Last Name Initial
    • Middle Name Initial

For example, someone by the name Mary Jane Smith would have the monogram MSJ.

  •  Gentlemen monogram or initials.
    • First Name Initial
    • Middle Name Initial
    • Last Name Initial
For example, someone named John Luke Walker would have the monogram JLW or J.L.W.  Block font or Times font is normally used for gentlemen.  

  • Married Couple monogram is displayed as:
    • Her First Name Initial
    • Last Name Initial
    • His First Name Initial
For example, If Mary and John from our earlier examples got married, then the monogram for the wedding or for a wood monogram to hang on the wall or door would be MWJ.

Be sure to enter the initials EXACTLY as you would like them to appear. We do not rearrange initials. All monogram initials will be capital letters.
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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